WorldModel
SUPPORT

Help tied to the evidence.

Support cases preserve workspace context so product, simulation, integration, billing, and security questions can be followed through without sharing secrets.

Last updated July 13, 2026 · Pre-commercial pilot

Open a case

Sign in and use Workspace → Support to create a case. Include relevant run or project identifiers, expected behavior, observed impact, and safe reproduction steps.

Open workspace support →

Priority guidance

  • Normal: product questions, configuration help, or low-impact defects.
  • High: blocked evaluation, repeated simulation failure, or important integration issue.
  • Urgent: suspected unauthorized access, data exposure, or active security concern.

Pilot response expectations

No contractual response-time SLA is currently offered. Cases are durably recorded and visible to the requester and workspace administrators. Never paste passwords, private keys, access tokens, or production customer data into a case.